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Luthco Privacy Policy – How We Protect Your Data

Last updated: 27/11/25

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At Luthco Ltd, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, or interact with our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the practices outlined below.

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1. Information We Collect

We may collect the following types of personal data:

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a. Personal Details

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

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b. Payment Information

Processed securely by trusted third-party payment providers.
We do not store or access full card details.

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c. Account Information

If you create an account:

  • login credentials

  • preferences

  • order history

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d. Website Usage Data

Collected automatically via cookies and analytics tools:

  • IP address

  • browser type

  • device information

  • pages visited

  • time spent on the site

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2. How We Use Your Information

We process your data to:

  • fulfil and deliver your orders

  • manage payments and prevent fraud

  • provide customer support

  • send service updates or important order notifications

  • improve our website, products, and user experience

  • send marketing communications (only if you opt in)

  • comply with legal and regulatory obligations

We process your information based on one or more lawful bases:

  • Contractual necessity (fulfilling your order)

  • Legitimate interests (improving services, preventing fraud)

  • Consent (marketing emails)

  • Legal obligation (record-keeping and compliance)

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3. How We Share Your Information

We only share your data with trusted third parties essential to our operations, such as:

  • Payment providers (Square, PayPal, etc.)

  • Delivery and courier services

  • Website and analytics providers (e.g., Google Analytics)

  • Email marketing systems (for opt-in subscribers only)

We never sell, rent, or trade your personal information with third parties.
All partners must comply with data protection laws.

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4. Cookies & Tracking Technologies

Our website uses cookies to:

  • enable essential website functionality

  • remember your preferences

  • analyse site traffic and performance

  • support marketing where consent is given

You can manage or disable cookies through your browser settings at any time.

For more details, please refer to our Cookie Policy.

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5. Your Data Rights

Under the UK GDPR, you have the right to:

  • Access the data we hold about you

  • Correct inaccurate or incomplete information

  • Delete your data (where legally permitted)

  • Limit or object to certain types of processing

  • Withdraw consent for marketing at any time

  • Request data portability (transfer of your data to another provider)

To exercise any of these rights, contact us at:
info@luthco.co.uk

We will respond within 30 days as required by law.

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6. Data Security

We use appropriate technical and organisational measures to safeguard your data, including:

  • encrypted checkout

  • secure servers

  • restricted access controls

  • regular security reviews

While no online system is 100% secure, we take every reasonable step to protect your information and respond quickly to any potential risk or breach.

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7. Data Retention

We retain your personal data only for as long as necessary to:

  • fulfil your orders

  • comply with legal, tax, and accounting requirements

  • resolve disputes

  • maintain accurate business records

Order data is typically retained for six years, in line with HMRC requirements.

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8. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for the content, privacy practices, or security of these sites.
Please review their policies before sharing any personal information.

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9. Children’s Privacy

We do not knowingly collect personal data from children under 13.
If we become aware that a child has submitted information, we will delete it immediately.

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10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with the updated effective date.
Continued use of the website indicates acceptance of the updated policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Luthco Ltd
📞 +44 7539 927332

 


📧 info@luthco.co.uk
📍 6 Glenside Drive, Glasgow, G73 3LL, United Kingdom

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