At Luthco, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our services, or purchase our products.

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1. Information We Collect

We may collect the following types of personal data:

• Personal Details: Name, email address, shipping/billing address, phone number

• Payment Information: Billing details and card information (processed securely via trusted third-party gateways)

• Account Information: Login credentials and preferences, if you create an account

• Website Usage Data: IP address, browser type, device details, and browsing activity collected via cookies and analytics tools

2. How We Use Your Information

Your data is used to:

• Process and deliver your orders

• Provide customer service and respond to enquiries

• Improve our website, products, and user experience

• Send marketing communications (only if you opt in)

• Fulfil legal, regulatory, or compliance obligations

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3. Sharing Your Information

We only share your data with trusted third parties essential to our operations, including:

• Secure payment processors

• Delivery and logistics partners

• Analytics tools (e.g. Google Analytics)

• Email marketing platforms

We do not sell or rent your personal information to third parties.

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4. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your experience, monitor site performance, and improve functionality. You can adjust cookie settings in your browser at any time.

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5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request updates or corrections to your information

• Request deletion of your data (where legally permissible)

• Withdraw consent from marketing communications at any time

To exercise your rights, please contact us at: info@luthco.co.uk

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6. Data Security

We use industry-standard security measures to safeguard your personal information. While no system is completely secure, we are committed to protecting your data and addressing any breaches swiftly.

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7. Third-Party Links

Our website may contain links to third-party websites. Luthco is not responsible for the privacy practices or content of these external sites. Please review their policies before sharing any personal data.

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8. Children’s Privacy

Luthco does not knowingly collect data from children under 13. If we become aware that a child has submitted personal information, we will delete it immediately.

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9. Policy Updates

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with the new effective date clearly stated.

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10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please get in touch:

📞 +44 7539 927332
📧 info@luthco.co.uk